Returns & Refunds

At Room1037, your confidence in every purchase is our priority.

We are committed to ensuring that:

• Your order is securely packaged and delivered with care.
• Every item is carefully inspected before shipment to ensure it meets our quality standards.
• The product you receive is exactly as described and in pristine condition.
• Every transaction is securely processed and protected.

Our Return Policy

Due to the intimate nature of our products, and to protect the health, safety, and hygiene of all our customers, we are unable to accept returns or exchanges on lingerie, underwear, bodysuits, or other intimate garments once they have been delivered.

We encourage you to review our size guide and product details carefully before placing your order. If you need assistance selecting the right size, our Customer Care team is always happy to help before you purchase.

Damaged, Defective or Incorrect Items

While every order is carefully inspected before shipment, if your item arrives damaged, has a manufacturing defect, or you receive an incorrect item, please contact us within 14 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the item

Once your request has been reviewed and approved, we will gladly provide one of the following at no additional cost:

• A replacement item;
• A full refund to your original payment method; or
• Another appropriate resolution, depending on the circumstances.

Eligibility

To qualify for a quality-related claim, the item must:

• Be unworn, unwashed, and unused.
• Have all original tags, packaging, and hygiene seals (where applicable) intact.
• Be free of perfume, makeup, deodorant, lotions, or any other signs of wear.
• Be reported within 14 days of delivery.

Claims relating to normal wear and tear, accidental damage, misuse, improper care, or incorrect size selection are not eligible for a refund or replacement.

Order Cancellations

Orders may be cancelled only before they have been processed for shipment. Once an order has entered processing or has been dispatched, it can no longer be cancelled.

Shipping Costs

Original shipping charges are non-refundable unless the return is the result of our error or a confirmed manufacturing defect.

Questions?

If you have any questions regarding this policy or your purchase, please contact our Customer Care team at support@room1037.com. We're always happy to help.