Terms of Service

Last Updated: July 7, 2026

Welcome to Room1037. These Terms of Service ("Terms") govern your access to and use of the Room1037 website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using this website, you represent that you are at least the age of majority in your country or province of residence, or that you have obtained any required consent to use this website where applicable.

You agree to use this website only for lawful purposes and in accordance with these Terms.

2. Products & Availability

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate. However, we do not guarantee that all information is free from errors, omissions, or inaccuracies.

Actual product colors may vary depending on your monitor or device settings.

All products are subject to availability. We reserve the right to discontinue or modify any product at any time without notice.

3. Pricing

Prices displayed on our website are shown in the selected currency unless otherwise stated.

We reserve the right to change prices, promotions, or product information at any time without prior notice. Price changes will not affect orders that have already been confirmed.

Customers are responsible for any applicable customs duties, import taxes, VAT/GST, or other local fees imposed by their country or region.

4. Orders

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraud, unauthorized transactions, pricing errors, or resale activity.

An order confirmation email acknowledges receipt of your order but does not constitute acceptance. Your order is accepted once it has been processed and dispatched.

5. Payment

Payments are securely processed through our authorized payment providers.

Room1037 does not store or have access to your complete payment card information.

6. Shipping

Estimated delivery times are provided for reference only and are not guaranteed.

Room1037 is not responsible for shipping delays caused by customs inspections, carrier delays, weather conditions, strikes, or other circumstances beyond our reasonable control.

7. Returns & Refunds

Please refer to our Returns & Refunds Policy for complete details.

Due to the intimate nature of our products, lingerie and other intimate garments are generally not eligible for return unless they arrive damaged, defective, or incorrect.

8. Intellectual Property

All content available on this website—including photographs, videos, graphics, logos, branding, product designs, text, website design, and other materials—is the exclusive property of Room1037 or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or otherwise used without prior written permission from Room1037.

9. User Conduct

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to interfere with the security or operation of the website.
• Upload malicious software or harmful code.
• Misrepresent your identity or provide false information.
• Infringe upon the intellectual property or other rights of Room1037 or any third party.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Room1037 shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to a product or order shall not exceed the amount paid for that product.

Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable consumer protection laws.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience. Room1037 is not responsible for the content, policies, or practices of any third-party websites.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Changes become effective immediately upon publication on this website. Continued use of our website following any updates constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

Questions?

If you have any questions regarding this policy or your purchase, please contact our Customer Care team at support@room1037.com. We're always happy to help.